Warranty Information
Every TRAZER® product is warranted to be free from defects in materials and workmanship. Traq, Ltd offers this written warranty to the original purchaser. This warranty is intended to fully comply with federal legislation relating to the contents and terminology of warranties subject to the following conditions and qualifications:
Duration of the Warranty
TRAZER® is warranted to the original purchaser for a period of one (1) year from the date of shipment (or from the date of installation if performed by a Traq, Ltd authorized technician). Video/computer display systems, audio components, personal computers, printers and other externally interfaced components are covered by original manufacturers’ warranties. These warranties generally cover parts and labor for a period of ninety (90) days, and parts only for a period of one (1) year from the date of shipment.
Extent of Warranty Coverage
Traq, Ltd retains the right to elect repair or replacement of improperly functioning equipment free of charge within the warranty period. Free replacements or repairs will not extend beyond the warranty period. Traq, Ltd reserves the right to replace any failed component. Replaced components become the property of Traq, Ltd. If the product or components must be returned to the factory, transportation costs to the factory must be prepaid by the purchaser.(See Service Policy statement) Traq, Ltd will return ship via ground service within the continental U.S. Expedited shipping or shipping outside the Continental U.S. will be at customer’s expense.
This warranty does not cover any product, component, part or accessory which Traq, Ltd determines to be defective due to accident, abuse, neglect, or improper installation, service, or maintenance. The warranty does not cover normal wear and tear. In addition, the warranty will be voided if any component has been modified, altered or contains parts or software not specifically approved in writing by Traq, Ltd. The warranty will be voided if the tamper proof warranty seal on the TRAZER® has been altered, removed, or broken.
If a defect or damage involves a component, part or accessory that is already in service and can reasonably be replaced or serviced by the customer, Traq, Ltd will be responsible only for providing, at no charge, suitable replacement(s) and instructions for installation or repair.
Procedure to Follow to Obtain Warranty Performance:
Contact Traq, Ltd by email or phone for instructions and a Return Authorization Number (“RA Number”):
Traq, Ltd Tel: 440-835-9191, Email support@traq3d.com
Warranty Disclaimers and Additional Information
There are no additional warranties, either expressed or implied arising out of the sale of this product other than those contained herein. This warranty extends only to the repair or replacement of the product and does not afford additional coverage with respect to any incidental or consequential damages arising from the use or non-use of this product. Traq, Ltd is not responsible for any costs or loss of revenues resulting from interrupted system operation. Traq, Ltd assumes no responsibility for any damages or injury incurred by system users. Some states do not allow the exclusion or limitation of incidental or consequential damages and/or limitation on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights that may vary from state to state.
Service Policy
This statement of Service Policy is not a warranty and in no way alters the terms, conditions or requirements of the warranty. The Service Policy represents only our current procedures for handling service requirements during and after the warranty period. This policy is intended to provide a higher level of service than the foregoing warranty that is written to comply with federal regulations. This policy is subject to change with reasonable notice to all customers.
Shipping Cost Policy
If a service requirement arises during the first year of use of any TRAZER® product that requires the return for repair or replacement of that product or any of its components, parts or accessories, it is the current policy of Traq, Ltd that, after issuance of a Return Authorization Number, the customer pay the cost of shipment back to Traq, Ltd. Traq, Ltd will, in turn, return ship the unit to the customer at its cost.
If damage is caused by the transport carrier en route to the customer, the customer must notify Traq, Ltd Customer Service and a claim should be filed by the customer directly with the carrier at the time of delivery. Traq, Ltd will provide a suitable replacement component, part or accessory and instructions for service or replacement by the purchaser, but will not assume purchase or shipping costs for the replacement. Customer will pre-pay for replacement of the damaged part, and will be credited when claim has been paid.
The onus is on the customer to properly pack parts returning for repair or replacement, and to insure the shipment against damage. If parts are damaged on return to Traq, Ltd and the shipper disavows responsibility due to poor packaging, the customer will be responsible for the damages.
This policy does not include total cost of airfreight shipments requested by the customer. These will be paid or reimbursed on a pro-rated basis (difference between motor and air freight cost is the responsibility of the customer). This also does not include shipment outside of the continental United States.
Return and Replacement Policy
If a need for service arises during the first year of use of any TRAZER® that requires the replacement of a defective component, part or accessory, it is the current policy of Traq, Ltd to expedite service whenever possible and appropriate by immediately shipping and invoicing on approved credit for the appropriate replacement. This invoice is then credited in full on receipt of the authorized return to Traq, Ltd. Invoicing and return for credit may be waived in some cases when cost of handling exceeds value of item.
To obtain credit, any returned component, part or accessory must be packed carefully to avoid damage in transit and must be clearly marked with the Return Authorization Number obtained from Traq, Ltd Customer Service.
Repair Policy
A Return Authorization Number is required on any return for repair or credit. For non-warranty repairs, a written purchase order or full payment prior to return shipping is required to cover material, labor and shipping costs. Repair paid for by customer is warranted for ninety (90) days from date of repair. Subsequent parts failures unrelated to the repair are not warranted and are therefore chargeable.
Business Hours
Customer Service and Technical Support is available Monday – Friday, 8:00 AM – 5:00 PM EST at 440-835-9191 or email support@traq3d.com